How to increase productivity? Change the rule book

Distinguished Prof Ivan Png from the Dept of Economics at NUS Faculty of Arts and Social Sciences and Dept of Strategy and Policy at NUS Business School, and Principal Investigator of SPIRE, a Ministry of Education-funded project on service productivity, illustrated through four examples how companies have improved productivity through the use of new practices. He opined that this would also increase customer satisfaction, which would be a win-win proposition.

• The Straits Times, 15 November 2019, Opinion, pA22