14
October
2021
|
17:45
Asia/Singapore

Improve productivity of service industry with effective manpower management: Experience gained from Haidilao

By Distinguished Prof Ivan Png, from the Dept of Strategy and Policy at NUS Business School, the Dept of Economics at the Faculty of Arts and Social Sciences, NUS College of Humanities and Sciences, and the Dept of Information Systems and Analytics at NUS School of Computing, and Assoc Prof Chu Junhong, from the Dept of Marketing at NUS Business School