NUS IT wins Digital Achievers (Team) Award at Tech Leader Awards 2025 for groundbreaking AI-Know project
NUS Information Technology (NUS IT) has been recognised with the Digital Achievers (Team) award at the Singapore Computer Society’s Tech Leader Awards 2025, in recognition of their trailblazing work on AI-Know—a transformative platform poised to redefine how the NUS community engages with artificial intelligence.
Developed in-house by the Enterprise Services Team at NUS IT in collaboration with departments across the University, AI-Know is a university-wide initiative aimed at empowering, enabling, and educating the NUS community on Generative AI (GenAI). Designed as a one-stop super-app for AI-driven tools and training, AI-Know has already impacted nearly 1,000 staff members across more than 120 departments, driving unprecedented levels of digital transformation and innovation.
At the heart of AI-Know is a centralised suite of AI productivity tools, namely, AI-Chat, AI-Draw, AI-Minute, and AI-Guide These tools are revolutionising traditional workflows by automating manual tasks, enhancing decision-making, and boosting efficiency across administrative and academic domains. For instance, the AI-Minute tool alone has saved an estimated 9,480 man-hours annually by automating the generation of meeting minutes.
“AI-Know isn’t just a project—it’s a movement,” said Mr Irving Neil Kwok, Head of Enterprise Services, NUS IT. “It exemplifies how a university can lead digital transformation from within. This award reflects our team’s commitment to making AI accessible, impactful, and sustainable for everyone at NUS. We’re proud that AI-Know has empowered our staff to build and use AI solutions tailored to their needs—and we’re just getting started.”
One of AI-Know’s standout features is its emphasis on citizen development, enabling staff to independently create AI solutions via the AI-Create platform. This bottom-up innovation has led to successful deployments such as the automation of hostel appeals processing by the Office of Student Affairs which helps reduce processing time and human errors; and the aptitude-based admissions process for the Office of Admissions speeding up decision-making while ensuring no promising candidate is overlooked.
Beyond its operational impact, AI-Know also prioritises AI literacy through tiered Digital Enablement training sessions, offering foundational to advanced skills in using GenAI for work. To date, over 1,000 NUS staff have undergone AI training sessions, fostering a future-ready culture of innovation across campus.
AI-Know’s scalability and agility are also key to its success. The platform supports rapid prototyping, iterative enhancements based on user feedback, and seamless integration of the latest AI models from OpenAI, Google and Anthropic. This ensures that the NUS community always has access to cutting-edge capabilities.
Looking ahead, the team is working to extend the reach of AI-Know to the 50,000-strong student community. One initiative on the horizon is a new AI-powered career guidance chatbot, co-developed with the Centre for Future Graduates, to deliver personalised support and boost career readiness.
With its comprehensive, collaborative, and future-facing approach, AI-Know is not only setting the gold standard for AI integration within higher education but also serving as a blueprint for digital transformation in institutions worldwide.
